IT

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At West College Scotland, we recognise the key role that Information Technology has in the studies and activities of our Students.

There are a variety of IT resources and services available to you during your time with the college; equipment like PCs, Macs, laptops and printers in classrooms, libraries and other areas, cloud resources like Office 365 and services like Wi-Fi to name but a few
This section of your Intranet will provide you with useful information about these IT services and how you can gain access to them.

We’re delighted to announce that our Student TechTeam Service is now live to sort any IT enquires, questions and problems. Select the tab above for more info or click here to log an issue!

IT FAQs

IT FAQs

[ultimate-faqs include_category=’itfaq’ ]

TechTeam

Our Student TechTeam Service is now Live and they’re here to help!

  • Have you recently acquired a college IT Device and not quite sure how to use it?
  • Do you have a problem with one of your own devices that’s affecting your studies?
  • Or are you having issues with logging onto College IT accounts, such as Office 365 or Moodle?
  • Having connectivity issues whilst on-campus?
  • If you are, don’t worry! Our Student Tech Team is here to help!

Log your issue below and someone will be in touch with you as soon as possible!

Services

Eduroam Logoeduroam Wi-Fi Service

eduroam allows students and staff from West College Scotland to securely access the Internet on their own device while in the College or at another eduroam-enabled institution. In addition, visiting users (researchers, teachers, students, staff) from other eduroam-enabled institutions can connect their device when in any West College Scotland.

Please note, the eduroam facility does not provide access to the college ‘internal resources’ e.g. network file shares or printers.

About eduroam

eduroam (EDUcation ROAMing) is a worldwide community whose aim is to “open your laptop and be online”. eduroam allows users (researchers, teachers, students, staff) from participating institutions to securely access the Internet from any eduroam-enabled institution. The eduroam principle is based on the fact that the users’ authentication is done by the user’s home institution, whereas the authorization decision allowing access to the network resources is done by the visited network. Put simply, West College Scotland users can visit other eduroam institutions and log onto their network using West College Scotland credentials.

eduroam uses 802.1X to authenticate users. To enable authentication at any eduroam site, a worldwide hierarchical infrastructure of authentication servers (RADIUS) exists which securely tunnel users’ authentication attempts back to their home institution.

eduroam(uk)

In the UK, eduroam is operated and provided by eduroam (uk). All UK eduroam sites are members of the eduroam (uk) federation and must comply with the Janet Roaming Technical Specification. Janet is the Joint Academic NETwork which provides our gateway to the Internet.

eduroam (uk) manages the UK authentication infrastructure which connects to the European eduroam infrastructure.

Find out where to use eduroam in the UK.

The eduroam federation spans the UK, 22 other European countries, Australia and Taiwan who have all collaborated to provide international RADIUS proxy authentication facilities.

Find out where to use eduroam overseas.

Acceptable Use Policy

  • Users will not attempt to make use of P2P software.
  • Users will make sure that they keep Anti-Virus/Anti-Spyware software up to date on their clients, using the facilities provided by their own home site wherever applicable.
  • Users will ensure that they adhere to the Acceptable Use Policy of their own organization.
  • Adhere to the Janet Roaming Policy.

eduroam Instructions

eduroam is a service that is designed to allow staff and students to access the Internet at participating institutions across the UK (increasingly the world) using your college email address and password.

These instructions are for use by current staff, students and eduroam enabled visitors.

Configuring Your Device with eduroam

Instructions for configuring eduroam with a range of common devices and operating systems are available via the Guides tab of the IT section on the student intranet

Guides