MyDay synchronises with the Student Records Database through the night. During this time, it updates the Student Record for every student – including everyone’s attendance, results, course information, timetable and results. That’s a huge amount of data and therefore only happens once every 24-hours.
Occasionally something can break, meaning the refresh doesn’t happen as expected. Normally, our IT team spot this and fix it before anyone notices – but sometimes we might need a nudge from you. It doesn’t happen very often but it can happen. Email firstname.lastname@example.org with your Student Number and a useful description of the issue that allows us to have a look, identify and fix whatever the problem is. Screenshots help too!